500px vs Fotomoto

I received these two emails yesterday from photography related websites who were working together:

From 500px:

Dear friends,

First of all, let me say a huge thanks to all of you — without you none of this would have been possible. This year 500px has seen tremendous growth and development, and although the ride was bumpy at times, our dedicated team members always stood behind the platform, solved the most challenging problems and did their best to offer our users the best experience possible.

There are many exciting things planned, you will see them live on the site in the nearest future.

One of the most requested changes is coming very soon — we are completely redesigning and redeveloping the photo store experience on 500px. The current 500px photo stores, provided by our partner Fotomoto, are not ideal. Its platform, although powerful and feature rich, does not quite satisfy our high demands for quality of the user experience. So, we will not extend our contact with Fotomoto, and they will end supporting stores on 500px on September 27, 2011.

We are working hard to make the transition as seamless and transparent as possible. Most of the features you are used to will be preserved in the new 500px stores. And the look and feel will be completely new and improved.

As always — great user experience is our top priority, this will never change. If you would like further information on our roadmap and future development, follow us on Twitter: twitter.com/500px

Oleg Gutsol,
President and Technical Director, 500px

From Fotomoto:

Dear Fotomoto / 500px members,

As you may already know, Fotomoto is going to stop providing service to 500px platform at the end of today.  Unfortunately 500px didn’t meet their business and technical commitments.  After several unsuccessful attempts and unanswered emails to solve their issues, we had to send them a notice last week informing them that we are terminating our contract with 500px (which is a slightly different from what they mentioned in their email).

If you have sold any photo(s) using Fotomoto, your Fotomoto balance is available to you at your Fotomoto dashboard.  And of course, Fotomoto will still be available on your other websites and platforms.

We apologize for any inconvenience that this may have caused.  As always, we are committed to our members and to our product experience.  In the next few weeks you will start seeing more print products and more features from Fotomoto, stay tuned.

Best regards
Ahmad Kiarostami
Co-founder and CEO

So 500px claims that “The current 500px photo stores, provided by our partner Fotomoto, are not ideal. Its platform, although powerful and feature rich, does not quite satisfy our high demands for quality of the user experience” while Fotomoto claims that “Unfortunately 500px didn’t meet their business and technical commitments.  After several unsuccessful attempts and unanswered emails to solve their issues, we had to send them a notice last week informing them that we are terminating our contract with 500px (which is a slightly different from what they mentioned in their email).”

Do we smell friction?

 Update:

A message from 500px:

On September 26, 2011, we issued a statement concerning our partnership with Fotomoto that may have been misinterpreted. The fact that we are not extending our partnership with them was a mutual decision and was not related to the quality of Fotomoto’s advanced and feature-rich offerings, which are excellent.

Oleg Gutsol,
President and Technical Director, 500px

 

 

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