A few days ago, my phone rang. I answered with an “Allo?” like I usually do but at the other end of the line some guy screamed: “Pick the food up off the floor! Pick the food up off the floor! Since when do we put the food on the floor?”
My heart raced as I repeated: “Allo?”
“Ms. Rita Kamel?”
“Yes? Who is this?”
“This is the delivery service of the Casper & Gambini restaurant. Could you give more details to the delivery boy about the home address?”
They had a document for me. I found myself really nervous when the phone call ended. This was not exactly what I expected to hear from a delivery service. For the longest 5 minutes I could remember, my mind went through all sorts of possible scenarios and questions: Was the food REALLY on the floor? Maybe it was packed and the pack was on the floor. If this happened, who knows what else is going on back there?
For a minute there, I was talking to myself. I grabbed the phone and called restaurant’s HQ and asked to speak with the Quality Control department. I know a surprised person when I hear one. The person who took my call got confused but went by the book. “I’m really sorry. You are right, this is a mistake. I need to investigate before I can get back to you.”
As a customer, I am scared. “Pick the food up off the floor!” is not what I want to hear from the delivery service of an important restaurant and it will never be.
Very angry, I shared the incident with my mom who never really fancied eating in restaurants and doesn’t have a high opinion about take-aways nor food deliveries. She smiled and lifted her arm gracefully and pointed to the door: “The kitchen is this way…”
I am still waiting for that phone call that is supposed to clarify what happened but they never called back.