It was my first experience with both of them. This is my personal feedback:
To use this service, one needs to create an account and fill some information. Then according to the location, a list of restaurants is suggested with details of their conditions and whether they are open or not.
I ordered from a restaurant I never tried before at 11:00 am and since I got to choose the time you want to be delivered, I indicated 12:15 pm.
Soon after, I received an e-mail confirmation. At 11:15 am, I got a call from Turkey double confirming the order and got delivered at 11:50 am. Kind of earlier than I wished but it was OK.
I logged back in on the website and gave my feedback. They replied to me immediately. I appreciated the promptness: They are really fast and there are no hidden costs.
The only downside I found was that I was not asked whether the delivery person should bring change nor for which amount. This additional box would have save me from the awkward moment when I handed a LBP 20,000 to the delivery person who got embarrassed because he had no change.
I will not talk about the delivery person nor the food of the restaurant I ordered from in this post because my aim is the online service.
The order process is similar to the one above.
I ordered food at 11:27 am. It was to be delivered in 35 minutes. On the website, I was asked if I wanted change and indicated the related amount. I did not get any e-mail confirmation.
At 11:58 am, I got an e-mail saying that they tried to call me to confirm my order but the number I added on my account was wrong. So I double checked it: It was correct. They e-mailed back saying that they tried again but a guy answered not me. I was puzzled. What did they dial?
Then finally, I gave them the number with +961 and it worked although it was clear I was from Lebanon as the code automatically showed… they were trying to call me from Jordan.
The lady on the phone apologized. It was 1:25 pm already. She said that the food would in 35 minutes… it never did. I sent an e-mail at 2:35 pm and at 3:20 pm.
No answer, no reply, no food.
I logged back to check my account but noticed that my order was simply deleted. Later during the day I called them on their Lebanese number in order to complain. Ahmad picked up the phone, he acknowledged the problem and told me that it will be dealt with.
I must highlight that Ahmad was more than perfect over the phone: 200% professionalism throughout the call.
For starters, the order should not have been canceled. There should have been a way to indicate that, like in my case, it failed. Communication issues with the restaurants may happen. As a customer, I expected to be notified that there was an issue and be given alternatives; like the choice to order from another restaurant that delivers to my location instead of waiting indefinitely: I was there wondering if I should wait or place an order with another restaurant. But what if the delivery person came meanwhile?
I think that both services are worth trying. I hope that both of them enlarge their list of restaurants to get food delivered all over Lebanon.
I really admired the speed of service with foodonlick.com and the superior customer service of Ahmad who convinced me to give hellofood.com another try.